Privacy Policy

GEA Limited

Privacy Policy Statement

GEA Limited and its affiliates (hereinafter referred to as “GEA”, “we”, “us” or “our”) undertake to fully meet the requirements of the Personal Data (Privacy) Ordinance, Chapter 486 of the Laws of the Hong Kong. In doing so, we will ensure our staff comply to the strictest standards of security and confidentiality in respect of all personal information and data submitted by you via our products, services and website.

To protect your privacy, we are committed to safeguard your personal information (or “personal data”) to maintain customer trust.

When we collect personal data from individuals, we will provide them with a Data Collection Statement (“DCS“) on or before the collection in an appropriate format and manner (e.g. in the same paper form or web page that collects the personal data for reference).

This Privacy Policy Statement (the “Policy”) describes how GEA collect, use and share information about you and the choices that you can make about the way your information is collected, used, shared and transferred.

Services covered by this Privacy Policy

This Policy applies to the provisions of all services available from GEA. We strongly recommend you to read this Policy before using any service related to our services. By using our services, you are agreeing in advance to the current and future terms of this Policy. This Policy is applicable to both registered and non-registered users, and the provisions herein may be updated, revised, varied and/or amended from time to time as GEA deems necessary.

Information we collected

Personal Data

Personal data is information and/or data that identifies you as an individual, such as your name, date of birth, age, gender, nationality, mailing or home address, email address, mobile number, photo, employment information, income level, pre-paid card, credit card, bank account, etc. We occasionally collect additional personal information from you to facilitate a transaction and to comply with all applicable anti-money laundering and counter-terrorist financing laws, regulations and our internal policies.

You are not obliged to provide the information requested, however, we may not be able to render certain services in the event that you fail to do so.

Device and Connection Information

We automatically collect device information when you install, access and use our services. This includes your mobile carrier, mobile device model, operation system, browser type and version and IP address. 

Transaction Pattern

We collect your transaction pattern and behaviour, financial background and demographic data, products and other service portfolio information. 

Usage and Log Information

We collect service-related, diagnostic, and performance information. This includes information about your activity, log files, diagnostic, crash, website, and performance logs and reports.


We use cookies to operate and provide our services, to remember your choices, such as your language preferences, and to customize our services for you. Cookies are small data files which are placed on your device when you visit certain parts of our website or click on our online advertisements. Cookies and similar technologies are used to identify your device for the following purposes:-

  1. Strictly necessary cookies. These essential cookies are set throughout our website and are required for the operation of our website to:
  1. Analytical/performance cookies. These are used to help us improve our website by:
  1. Functionality cookies. These are used to recognise you when you return to our website. This enables us to:
  1. Targeting / advertising cookies. These cookies record your visit to our website, your response to our online advertisements, track the pages you have visited and the website links you have followed. We use this information to:

The above cookies may be placed on your device by us or by third parties on our behalf (for example, advertising networks and providers of external services like web traffic analysis services). No personally identifiable information about you is collected or shared with third parties as a result of this research.

Status Information

We collect information about your online and status message changes on our services, such as whether you are online (your “online status”), when you last used our services (your “last seen status”), and when you last updated your status message.

How we use

Our primary purpose in collecting personal information is to provide you with a safe and efficient experience and to provide you with services and features that better meet your needs or requests. 

We collect your information for the following purposes:

How we collect information

We collect data when you provide information to us or through the use of web technology.

Disclosure or Transfer of Data

We agree to take all practicable steps to keep all your personal data confidential and/or undisclosed, subject to the provisions in this section. Generally speaking, we will only disclose and/or transfer your personal information to our personnel and staff for the purpose of providing services to you. However, we may disclose and/or transfer such information to third parties under the following circumstances:

For the purposes set out above, we may provide your personal information to the following parties or any of them:

Access and correct your information

You may access your personal information that we have collected and correct factual errors in your personal information by sending us a request that credibly shows error. You also have the rights to ascertain our policies and practices in relation to personal data and to be informed of the kind of personal data held by us. 

To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections. We reserve the right to charge you a reasonable fee for complying with any request for access to your data.


We will always strive to ensure that your personal data will be protected against unauthorized access and have implemented appropriate electronic and managerial measures in order to safeguard, protect and secure your personal information.

All personal information provided by you are only accessible by the authorized personnel of GEA or our authorized third parties, and such personnel shall be instructed to observe the terms of this Policy when accessing such data. You may rest assured that your personal information will only be kept for as long as is necessary to fulfill the purpose for which it is collected.  

You should safeguard your username and password and keep them secret and confidential. Never write them down. We will never ask you for your password given that you should be the only person who knows it.

When choosing your username and password, do not use easily identifiable information such as your birthday, telephone number or a recognisable part of your name.

If you think your username or password has been disclosed to another person, is lost or stolen or an unauthorised transaction has been conducted, you are responsible for informing us immediately.

We may use third party payment gateway service providers to facilitate electronic transactions. Regarding sensitive information provided by you, such as pre-paid card or credit card number for completing any electronic transactions, the web browser and third-party payment gateway communicate such information using secure socket layer technology (SSL).

No method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information against unauthorized access, we cannot guarantee its absolute security.

Retention of Personal Data

Once we obtained your personal data, it will be maintained securely in our system. The personal information and other data will be retained by us after deactivation of the relevant service within a certain period subject to the law requirement.

Contact us

All requests regarding access to or correction of your personal information should be made in writing to:

The Data Protection Officer 

GEA Limited 

c/o 21/F, Olympia Plaza 

255 King’s Road 

North Point 

Hong Kong

If you have questions regarding this Policy, please contact our Customer Service at +852 3959-5852 or email us at 

Changes in this Policy

We reserve the right to update, revise, modify or amend this Policy in the following manner at any time as we deem necessary and you are strongly recommended to review this Policy frequently. Any update, revise, modify or amend this policy, we will post latest version to our website: and/or other places we deem appropriate.

Updated on August 2019 in Hong Kong.